Last updated: July 7, 2026
Welcome to PawMuff. Your trust means the world to us, so we want to be clear and upfront about how we look after your information. This policy explains what we collect, why we collect it, and the choices you have — in plain, friendly language. PawMuff runs on Shopify, which helps us keep the store secure and running smoothly.
By shopping with us, you're agreeing to what's described here. If anything's ever unclear, we're always happy to explain — just reach out through our Contact page or email Pawmuff@gmail.com.
What we collect
We only gather what we genuinely need to serve you well. Depending on how you use the store, that may include:
- Your contact details — name, shipping and billing address, email, and phone number, so we can get your order to you and keep you posted.
- Payment information — handled through secure, encrypted checkout to process your purchase. We never see or store your full card number.
- Account details — your login, preferences, and settings, if you choose to create an account.
- Order activity — what you browse, add to your cart, buy, return, or exchange.
- Messages — anything you share when you get in touch for help.
- Device & usage info — basic technical details like your browser, IP address, and how you move around the site, mostly through cookies.
Where it comes from
We collect this information:
- Directly from you — when you shop, create an account, or contact us.
- Automatically — through your device and cookies as you use the site.
- From trusted providers and partners — who help us run and improve the store.
How we use it
Everything we do with your information is aimed at giving you a smooth, safe experience:
- To handle your orders — process payments, ship your PawMuff, manage returns and exchanges, and keep you updated.
- To improve your experience — remember your preferences and suggest things you might love.
- To keep things secure — protect your account and help prevent fraud.
- To stay in touch — answer your questions and, if you'd like to hear from us, share news and offers (you can opt out anytime).
- To meet legal obligations — on the rare occasions the law requires it.
Who we share it with
We're not in the business of selling your personal information. We only share it where it's genuinely needed to run the store and look after you:
- Trusted service providers — like Shopify, payment processors, and shipping partners, who only ever receive what's needed to do their job.
- Marketing partners — to help show you products you might actually find useful. Depending on where you live, you can opt out of this anytime here.
- When you ask us to — such as connecting a social or login integration.
- For legal or business reasons — to comply with the law or in the event of a business transfer.
Working with Shopify
Our store runs on Shopify, so your information is processed through their secure platform to power and improve your experience — which can sometimes involve processing across borders. Shopify may also use certain data to provide enhanced features. You can learn more in the Shopify Consumer Privacy Policy, or manage your choices at the Shopify Privacy Portal.
Links to other sites
Now and then we'll link out to other websites. Once you leave PawMuff, we can't control how those sites handle your information — so it's always worth a quick look at their own privacy policies.
Children's privacy
PawMuff isn't intended for children, and we don't knowingly collect information from anyone under the age of majority. If you believe a child has shared information with us, please get in touch and we'll remove it right away.
Keeping your information safe
We take security seriously — though, honestly, no system online is ever perfectly bulletproof, so please avoid sending sensitive details over unsecure channels. We keep your information only as long as we need it to serve you, meet our legal obligations, and resolve any issues.
Your rights and choices
You're in control of your information. Depending on where you live, you can ask us to:
- Access the information we hold about you.
- Delete it.
- Correct anything that's inaccurate.
- Receive a copy, or have it transferred elsewhere.
- Opt out of targeted advertising or the sharing of your information — here. We also honor Global Privacy Control signals where they apply.
- Manage emails — unsubscribe from marketing anytime (we'll still send the essentials, like order updates).
If you're in the UK or EEA, you also have the right to object to or restrict certain processing, and to withdraw your consent at any time.
Just reach out and we'll help. We may need to confirm your identity first, and we'll never treat you any differently for exercising your rights.
Questions or complaints
If something doesn't sit right, please tell us — we'd genuinely welcome the chance to make it right. You can also raise a concern with your local data protection authority (in the EEA, you'll find the list here).
International transfers
Your information may be stored or processed outside your home country. Whenever we transfer data out of the UK or EEA, we use recognized safeguards — like Standard Contractual Clauses — to keep it protected.
Updates to this policy
We may update this policy now and then as our practices or the law evolve. When we do, we'll post the new version here and refresh the “Last updated” date at the top.
Get in touch
Questions about your privacy, or want to exercise any of your rights? We're here and happy to help — just reach us through our Contact page or email Pawmuff@gmail.com. For data protection purposes, PawMuff is the controller of your personal information.